Royal Caribbean has announced a new schedule of training sessions, events and webinars for the latter half of 2023.
The cruise line is aiming to meet with more than 1,000 agents in person through a combination of in-person sessions, monthly interactive webinars and hosted ship visits.
The tour will be led by Royal Caribbean’s training manager, Kristi Reeser, and will be suitable for those who are new to the industry as well as advanced agents.
What’s more, top-up sessions are available for anyone looking for the latest updates in from Royal Caribbean.
The live webinars will occur monthly, where agents can hear from the experts, ask questions and access insights.
Reeser commented: “This is the biggest training tour Royal Caribbean has undertaken in recent years.
“We’re excited to be back on the road, meeting and speaking with travel agents directly and offering training sessions that reflect the fast-paced changes we’re seeing in the cruise industry.
“There’s a huge opportunity out there for travel agents, particularly as we look ahead to 2024 and the new ships that we’ll be welcoming to the fleet.
“These training sessions will give agents the chance to find out more about what Icon and Utopia have to offer and all the ways in which guests can enjoy memory-making experiences onboard.”
Royal Caribbean travel agent tools
This tour follows on from Royal Caribbean’s digital sales tool, ‘My Royal Genie’ which launched in July. This tool allows agents to create and distribute their own digital brochure with customers.
The cruise line also already has a range of on-demand learning modules available to agents via the learning platform ‘Club Royal’.
Royal Caribbean’s UK and Ireland head of sales Torey Kings-Hodkin remarked: “We invest heavily in our amazing travel agent partners to ensure everyone across the board can access the training they need in order to immerse themselves in the Royal Caribbean brand.
“We have a particular focus on building knowledge amongst the huge number of new starters within the travel sector, as it’s essential they have first-hand experience of what a Royal Caribbean cruise has to offer in order for them to bring that to life for guests looking to book an amazing holiday.”
For further information and to book a place on the monthly interactive webinar sessions, agents can visit myclubroyal.com. Contact your Royal Caribbean representative to take part in an in-person training session.