Due to the coronavirus outbreak, Silversea is protecting travel agent commission on all bookings cancelled under its ‘Cruise with Confidence’ programme.
It will allow travel partners to retain any commissions already paid, and pay commissions on bookings cancelled between 9 March and 31 July 2020 after they were paid in full, provided the cancellation occurs outside of the 48-hour cancellation window.
Silversea’s managing director for the Americas, Mark Conroy, said: “The current circumstances regarding the outbreak of covid-19 novel coronavirus, which are out of our control, inspired Silversea and Royal Caribbean Group to introduce this programme.
“We know our loyal travel partners are undoubtedly working particularly hard during these uncertain times, and it is important to all of us at Silversea that you are receiving your well-deserved compensation. We appreciate your partnership, and we could not succeed without your support.”
In a statement, the line said that this new policy is designed to provide Silversea’s travel partners with added assurance during this uncertain time. “The cruise industry is resilient, and travel agents and their clients can be confident of Silversea’s unwavering support during these difficult times.”
Silversea is among many cruise lines modifying cancellation policies in light of the virus outbreak.
The line’s parent company, Royal Caribbean Group, has introduced a ‘Cruise with Confidence’ programme, allowing guests to cancel sailings up to 48 hours before departure in light of the coronavirus.
For bookings, Royal Caribbean International, Celebrity Cruises, Azamara and Silversea guests can cancel and receive full cruise credit for their fare, usable on any future sailing in 202o or 2021.
The policy applies to both new and existing cruise bookings.
The company’s chairman and CEO Richard Fain said: “Our previous policy set earlier deadlines for guests to cancel their cruises and that added unnecessary stress. Trying to guess a month or more in advance where areas of concern about coronavirus might be is challenging for medial experts, much less a family preparing for a vacation.
“When circumstances are as fast-changing as they have been recently, it’s good to know you have the option to take a rain check.”
For the full list of cruise lines’ new cancellation policies, click here.