The Voice of the Cruise Industry
Latest News
MENU menu

Holland America Line cancels Alaska, Canada and Europe cruises

Holland America line

Holland America Line has become the latest cruise line to extend its pause in global operations until 1 July 2020.

All sailings, which include Alaska, Canada/New England and Europe cruises, up to 30 June 2020 have been cancelled.

The cruise line said that it will be assessing the impact of the recent 100-day no sail order for cruise ships by the CDC for its cruises up until mid-July and will share additional deployment details shortly.

In a statement, Holland America Line said: “Due to continued port closures including Canada’s cruise ship suspension until July 1 and other travel restrictions resulting from global health concerns, Holland America Line has made the decision to extend its pause of global cruise operations and cancel all sailings scheduled to depart through June 30, 2020.

“This includes Alaska, Canada/New England and Europe cruises.”

The company added: “The premium line is assessing the future impact of the order by the U.S. Centers for Disease Control for cruises through mid-July. Additional deployment details will be shared in the near future.”

In Alaska, Holland America Line is cancelling all Alaska sailings for summer 2020 on Maasdam, Noordam, Oosterdam, Volendam and Westerdam.

In addition, all Land+Sea Journeys, which combine an Alaska cruise with an overland tour to Denali and the Yukon, have been cancelled.

The McKinley Chalet Resort, McKinley Explorer rail cars and tour motorcoaches will not operate this summer.

President of Holland America Line, Orlando Ashford, said: “These are unprecedented times. Having to delay summer cruising and cancel our land tours for the entire season is the responsible thing to do, yet also very disappointing and a first in our more than 70 years of taking guests to Alaska.

“We know this decision impacts our loyal guests, travel advisor partners, staff members and local businesses who rely on summer tourism for their economies. We look forward to better days and returning to a full summer cruising season in 2021.”

Guests with impacted cruises have two options to choose from and must make their selection by 1 June 2020.

The first option (option 1) is to defer a refund and receive a Future Cruise Credit for 125 per cent of the base cruise fare paid plus an onboard credit of US$250 per person, which can be applied toward any future cruise(s) through 31 December 2021.

Guests who haven’t paid in full will receive a Future Cruise Credit for 125 per cent of the amount paid to Holland America Line.

The second option (option 2) is a 100 per cent refund. This includes Holland America Line’s Flight Ease air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through the cruise line, and taxes, fees and port expenses.

All bookings automatically will be cancelled through 30 June. Guests do not need to call to cancel, however, they should visit hollandamerica.com to indicate their preference for the 125 per cent Future Cruise Credit or 100 per cent refund no later than 1 June.

If a choice is not made by this deadline, guests will be deemed to have accepted option 1. The Future Cruise Credit is valid on any cruise departing through 31 December 2021 and must be applied toward this future cruise by the end of December 2020.

“The two options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may  apply if cruise was not booked through Holland America Line,” the company said.

“Recognising the vital role travel advisors play in the success of the cruise industry, Holland America Line will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the Future Cruise Credits when guests rebook.”

Sign In

Lost your password?