VIVA Cruises has introduced a video-led training programme to its agent portal with a trade incentive

The programme comprises five modules covering an introduction to the operator, its fleet of ships, the onboard experience, shore excursions and two destination sessions.

Each includes a quiz to help grow agents’ knowledge of the river cruise line, with more modules to be added in due course.

Agents who complete the course will become a ‘VIVA Cruises specialist’ and are automatically entered into a prize draw to win a cruise for two. Winners will be selected at the end of every quarter.

The portal also features a range of agent-focused material, including a toolbox with digital selling guides, brochures and images, as well as a section for brand news, a meet the team page and information about ongoing incentives.

Michelle Daniels, country manager UK, Ireland, Australia and New Zealand, at VIVA Cruises, said: “We’ve developed our new agent training programme to make learning about VIVA Cruises easier and more accessible than ever. The bite-sized video modules allow agents to complete the training at a time that suits them while building their confidence and knowledge.

“By bringing together expert training, practical sales resources and the latest brand updates in one easy-to-use hub, we’re reinforcing our commitment to the trade, helping agents increase awareness of VIVA Cruises, inspire their customers and drive more bookings.”