VIVA Cruises has created a water level guide designed to help agents understand, explain and manage the impact of changing levels levels on European rivers
The booklet, called High Water & Low Water on Europe's Rivers, provides insight into why water levels fluctuate, how river conditions are monitored and the operational decisions involved when disruption occurs.
It also outlines how VIVA Cruises works with local authorities, its onboard crews and its operations department to assess conditions and adjust itineraries if necessary.
The free guide is available digitally via the line’s training portal.
Michelle Daniels, director of sales UK, Ireland, Australia and New Zealand, said: "Water level changes are a natural part of river cruising and understanding the reasons behind them and the decisions they can trigger is essential.
"We've created this guide to give agents a clearer picture of what happens behind the scenes, from monitoring river conditions to assessing alternative arrangements.
"Ultimately, we want our partners to feel confident when speaking to customers, with the knowledge and information they need to explain the situation."
Log in or create a free account to keep reading this article.
