Riviera Travel has unveiled a Holiday Guarantee designed to give customers and agents greater confidence when unforeseen events cause significant travel disruption
The new initiative builds on the work the operator did over the summer when it created a Travel Agent Hub and an incident task force to keep customers and the trade updated on any challenges caused by low water across European rivers.
The Holiday Guarantee is made up of five key promises:
- We'll keep you and your customers informed
- Your customers stay in control
- If we can't deliver a great holiday, we won't compromise
- We're there for your customers while they're away
- Their holiday matter to us, and their money is safe and secure
A spokesperson said: "The Riviera Holiday Guarantee has been designed to give travel agents a clear and reassuring message to share with customers at the point of sale.
"Rather than asking customers to simply accept major changes when the unexpected happens, Riviera is committing to proactive communication, clearly defined choices and a consistent approach to compensation while keeping its agent partners informed throughout."
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