Seabourn has said that it is committed to protecting base commission for agents through 2020 and 2021.
The cruise line’s senior vice president of global marketing & sales, Chris Austin, said:
“All of us at Seabourn recognise the impact that the uncertainty and circumstances have had on your business and we want to respond in a way that reinforces our support of the travel advisor community.
“We’re pleased to extend your 2020 base commission level forward through 2021, recognising that this year has been unlike any you have faced in the past.
“This action is one way we can help stabilise your long-term planning for the coming year. Our optimism and insight says business will grow and bookings will return once again in the future.”
Seabourn managing director for the UK & Ireland, Lynn Narraway, said: “We would like to thank travel partners for their incredible support and resilience during these times.
“We know that commission is critical to your business and hope that by carrying your current 2020 base commission rate through into 2021 will help you with your marketing plans.”
Seabourn has extended its Book with Confidence policy until 31 August 2020 to allow guests booked on 2020 cruises to cancel and receive 100 per cent future cruise credit of any monies paid to Seabourn and within cancellation fees.
For cancelled bookings through 31 August 2020, agent base commission on the original booking when inside final payment will be protected, while 100 per cent Future Cruise Credits are also commissionable when used to make a future booking.
Narraway continued: “Seabourn will be announcing details of more vital tools to help our travel partners plan ahead over the coming weeks.”
Seabourn has also extended the company’s ‘Sensational Suite Savings Event’ until 31 July 2021, offering clients savings on a selection of suite accommodations as well as exceptional amenities when booking select 2020, and now 2021 voyages, including summer 2021 cruises to Europe and Alaska.
Benefits include complimentary suite upgrades, inclusive Business class air and transfers on select Europe 2021 sailings, up to US$600 shipboard credit per suite and up to 600 minutes internet package per guest.
Guests booking a Penthouse or Premium suite will receive up to $2,000USD Shipboard Credit per Suite and Unlimited Internet Package per Suite
Seabourn announced that it would be extending its pause of operations until 30 June.
For more information, visit seabourn.com/en_US/book-with-confidence.html.