Royal Caribbean International has launched a new monthly webinar series to provide “in-depth and customised support for its trade partners in the UK and Ireland”.
The Learn LIVE webinars will take place at least three times per month, focusing on key knowledge areas, with the potential for a bonus session based on agent feedback, the line said.
The first will be held this February, led by the cruise line’s UK sales development managers.
Topics will include information about Royal Caribbean’s booking system and how best to use it, as well as an overview of current offers and activities, including campaigns, deals, savings and more.
Agents will also learn who Royal Caribbean is and its signature holiday experiences, designed for agents who are new to selling cruise.
The line will also speak about Club Royal, its learning and rewards platform.
Royal Caribbean ‘listening’ to agent feedback
Royal Caribbean director of sales for UK, Ireland and Spain Stuart Byron said: “One of the key pieces of feedback that came from our visits with agents over the last few weeks is a need for more training.
“These webinars were created to meet this need, alongside our established trade support initiatives, and I’m proud of our team turning these around so quickly.”
To find out more about the webinars, agents should contact their sales representative or visit the Club Royal website.
At the end of last year, the cruise line named the winners in the third Royal Pitch event, which sees agents pitch their concepts to a panel of judges to win a portion of £200,000 total investment.