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ROL Cruise launches Academy of Cruise Excellence

Academy of Cruise Excellence

ROL Cruise has launched the Academy of Cruise Excellence (ACE) programme for its team of 130 employees, with a lavish awards ceremony event compered by TV personality, Paddy McGuinness.

ACE is a brand new customer-focused training programme, which is designed to support the cruise travel specialist’s team in ‘delivering excellence’.  ACE provides an opportunity for the team to shape their own career development and help them make a difference, both personally and within the business.

To launch the ACE programme in style, the inaugural ‘Academy of Cruise Excellence Awards’ was hosted on Friday 14th July within the grounds of the company’s headquarters at Lexden House, Colchester.   Paddy McGuinness was invited as a surprise guest to host the awards and presented prizes to a number of ROL Cruise staff to recognise their dedication, commitment and results.

Jeremy Dickinson, CEO of ROL Cruise Ltd said: “The ROL Cruise management team and I fundamentally believe that every employee counts and that everyone can, and does, make a difference. We’re a great team and the ACE awards is our way of recognising everyone and saying ‘thank you’.   The event was a fantastic success; our host Paddy McGuinness was a real highlight, and we all enjoyed celebrating the achievements of everyone together; it was a truly memorable evening.”

Awards were presented to six members of staff in the following categories: Sales Excellence Award, External Recognition Award, Culture and Communication Excellence Award, Partnership Excellence Award, Training and Development Excellence Award and the Customer Excellence Award.  A ‘winner’s winner’ prize draw also took place with one person winning an all-inclusive 7-night stay for two at the Pineapple Beach Club in Antigua with Upper Class flights with Virgin Atlantic.

Academy of Cruise Excellence Award Winners:

–          Jemma Smart – Sales Excellence Award

–          Stacy Day – External Recognition Award

–          Carly Goswell – Culture and Communication Excellence Award

–          Natasha Chaplin – Partnership Excellence Award

–          Gill Rogers – Training and Development Excellence Award

–          Joanne Marsh & Mary Adams – Customer Excellence Award

–          Stacy Day won the ACE Prize Draw

For more information or to book through ROL Cruise, visit or call free on 0800 251 1005.



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