Riviera Travel to roll out new e-learning platform for agent partners
Riviera Travel is set to launch a new e-learning platform in a bid to help its travel agent partners improve their brand knowledge
Riviera Explorer, which goes live on Thursday (3 October), represents the river cruise and escorted tour operator’s most significant investment to date in digital agent support.
It has been designed for experienced sellers, as well as those new to selling the brand, and will feature the latest brand news and bite-sized training modules showcasing the firm’s itineraries and selling points across its river, ocean cruise and escorted tour products.
Agents can complete the training programme in approximately four to five hours to become a certified Riviera Expert, and those who finish each training module by 31 December 2024 will be in with a chance of winning a space on a Sri Lanka escorted tour fam trip departing in 2025 or a Blue Danube Cruise trip on Riviera Radiance.
Vicky Billing, head of trade and partnerships at Riviera, said: “We’re so excited to officially launch Riviera Explorer, which represents the next stage of our trade-first strategy and will truly take our agent support to the next level.”
Riviera training platform puts agents ‘in control’ of learning
She continued: “I am a passionate believer in giving our trade partners all they need to immerse themselves in Riviera, and this tool does just that. It has been designed to put the agent in control of how they learn, at a pace that suits them.
“Riviera Explorer will set the benchmark in agent training and will grow and evolve, offering exciting new opportunities as we move forward. I encourage agents to get involved to complete the training, boost their knowledge and potentially secure a place on an incredible fam trip.”
It comes after the line bolstered its trade support team with the appointment of Ralph Uhlemann as business development manager (BDM) for Ireland last month.
