We speak to Kelly Calver from Avalon Waterways about her daily routines and her never-to-be-forgotten moments in the cruise industry…

Kelly Calver Trade account manager, Avalon Waterways

My alarm goes off at…
6am but since I’m an early bird, I’m always awake before that and looking forward to the day ahead. I don’t eat breakfast (yes, I know I should) or drink tea or coffee, so it’s get up, get ready and out on the road.

My job entails…
Supporting our agent partners and managing a portfolio of travel agent accounts and sales calls, delivering training, attending events/roadshows, hosting fam trips, and generally being on hand for any support needed.

I got my job…
Through a travel recruitment company who got in touch after seeing my LinkedIn profile. I applied, interviewed, and happily here I am two and a half years later. Before working for Avalon Waterways, I spent more than six years working in-house at a cruise line as a travel consultant and later as sales manager.

At lunchtime…
Usually it’s a bite to eat in between agent visits. I try to avoid service stations as I can’t resist a double cheeseburger. I do try to plan ahead and bring lunch with me at least a couple of days a week.

A typical day involves…
No day is the same, I could be waking up at home or anywhere across central England ready for in-store training, a day of agent visits or commercial meetings. Alternatively, I might be travelling to a day or evening event.

The most stressful part of my job is…
Traffic jams, road closures and not having any change for parking.

I love it when…
Travel agents get in touch to share their successes. This might be following a training session or event I’ve held and it could see them tell me about something they have shared on social media which has received a great response. This gives me great job satisfaction.

I’ll never forget…
My first river cruise. I had no idea what to expect but it was the most relaxing way I have ever travelled: enjoying a cocktail on the top deck, calmly sailing through major cities and picturesque villages. Docking right in the heart of the destination and being able to just step off and explore. I loved it.