Club Voyages has appointed former Hays Travel business development manager Kelly Green as its new head of retail.

She will begin her new role on 2 January 2024 and will work alongside the luxury cruise homeworking agency’s managing director Sam Ballard.

Green has worked in the travel industry since 2015 when she started as a retail manager with TUI. Between 2019 and 2022, she worked as a retail store manager for Hays Travel before being promoted to business development manager.

In her new role, she will work closely with the brand’s team of travel consultants to help them optimise their sales performance, ensuring any training needs are met and any sales, marketing and campaign messages and assets are delivered.

As well as leading Club Voyages homeworking team, she will also work alongside Ballard in recruiting new talent as the company grows.

Green to help Club Voyages ‘reach the next level’

“I’m thrilled to be joining Club Voyages at what is a particularly exciting time for the business,” Green said. “I’ve worked with Sam right from the beginning and strongly believe that I can help him and his great team of travel consultants take it to the next level.”

Ballard added: “It’s hard to underestimate what a great hire Kelly is for us. She knows the Club Voyages brand very well and has been a very supportive partner since we became part of Hays IG.

“She brings tremendous energy and knowledge both of the travel industry in general, but also of the Club Voyages team and our commitment to delivering bespoke holidays for the curious traveller with high-touch service.”

Green’s appointment comes as the agency ends its first full 12 months as a luxury travel agent having transitioned away from its original iteration as a cruise OTA, doubling its profits and its number of homeworking travel consultants during the same period.