Riviera promotes Amanda Docherty to head of trade UK
Riviera Travel has promoted Amanda Docherty to head of trade UK as part of a restructure of its agent-facing business development team
As part of the reshuffle, Claire Hills and Lloyd Morris have both been appointed to the newly created role of strategic account manager and will report to Docherty.
The remaining five key account managers will also report into Docherty, while Carrie Day, country manager for Ireland, will continue to report into director of trade and partnerships UK & Ireland Vicky Billing.
The river cruise and touring operator said the changes have been driven by market demand, growth opportunities and the business’s global strategy.
Billing said: “We’ve had two incredibly successful years, and we’re determined to build on that momentum. But we also recognise that one size doesn’t fit all.
“Introducing two senior strategic account manager roles allows us to tailor our approach to the needs of different partners and regions. These changes are designed to improve business efficiency and ultimately lead to a better product and service for both our customers and our agent partners – it’s all about making Riviera even easier to do business with.”
She continued: “Following my own promotion earlier this year, it was important we put in place the right structure to succeed my previous role, one that not only supports Amanda as head of trade, but also strengthens the team as a whole.”
The line is now recruiting for a new key account manager for home-based agents to replace Docherty. In the meantime, Docherty will continue to support the line’s homeworking partners.
Docherty added: “Since joining Riviera Travel, I’ve thoroughly enjoyed immersing myself in this fast-paced and constantly evolving company. We have an exceptionally talented team of trade account managers, and I’m energised by the opportunity ahead.
“Over the years, Vicky and I have built a strong, trusting partnership and our complementary strengths and shared values are what make this transition so exciting.”
