Terms & Conditions

1. Promoter – This promotion is organised by Real Response Media, Unit 4D, Cally Yard, 423-425 Caledonian Road, London, N7 9BG, United Kingdom trading as Cruise Trade News (“the Promoter”). Abercrombie & Kent Limited for Crystal Cruises is supplying the prizes for this promotion and is not responsible for its administration (“the Prize Provider”).
2. Eligibility- The promotion is open to travel agents who are resident and working in the United Kingdom and aged 21 years or over at the time of entry (“Entrant”).
   Employees of the Promoter, the Prize Provider or their affiliates, or anyone professionally connected with the administration of the promotion, and their immediate family members, are not eligible to enter.

3. Promotional Period – The promotion runs from 26 May 2026 for 10 weekday days until 8 June 2026, inclusive (“Promotional Period”). Entries outside of these dates will not qualify for entry into any of the prize draws.
   There will be 10 prize draws in total on 10 consecutive workdays.

4. How to Enter – Entrants must answer the daily question on the Cruise Trade News website correctly and provide required details (name, email, ABTA number, company and home address). Each valid entry applies to that day’s prize draw and each day counts as one entry into the Grand Prize draw.
   There may be more than one prize available on any one day.
   Entrants are limited to one entry per person per day but are able to enter every day which gives them more entries into the grand prize draw.
   In the event of any dispute regarding eligibility the Promoter’s decision, acting reasonably, and based on the information available to it, shall be final.

5. Winner Selection – Winners are selected at random by the Promoter. Daily winners are announced the following working day. The Grand prize winner will be selected within 30 days of the end of the Promotional Period.
   The draws will take place using an online random name generator or equivalent random selection method.
   All winners will be contacted no later than 14 days after the relevant prize draw using the contact details provided to the Promoter.
   If the winner cannot be contacted or does not respond within seven (7) days of the initial notification, the Promoter reserves the right to select alternative winners.

6. Winner Details – The Promoter may publish or make available the first name and agency name of the winners for the purpose of confirming that the prize draw has been conducted fairly. Requests for winner details must be made to the Promoter.
   If the winners object to their details being published or made available, they should notify the Promoter. In such circumstances, the Promoter may still provide the information to the relevant regulatory authorities if required to demonstrate that the prize draw has been conducted properly.

7. The Prizes – The Grand Prize consists of two places on a familiarisation (“FAM”) trip hosted by the Prize Provider, expected to take place in late Q3 or early Q4 2026. The Grand Prize will be for the winner and a colleague from the same business to travel on a shared basis on a hosted education trip of at least 3 nights on a date to be confirmed by the Prize Provider.
   The destination and itinerary of the FAM trip will be determined by the Prize Provider and communicated to the winner once confirmed.
   The Runner Up Prize consists of two places on board the Crystal Grace Agent Shakedown due to take place in 2028 for the winner and a colleague from the same business to travel on a shared basis. The date is currently to be confirmed and in the event that the event is cancelled, a suitable alternative in 2028 will be offered on another ship (at the Prize Provider’s sole discretion).
   The prizes are non-transferable, non-exchangeable and no cash alternatives will be offered. The Promoter and/or Prize Provider reserves the right to substitute the prizes should it need to for any reason.
   Other prizes include (but are subject to change):
   – 2 x Cookbooks from one of the Prize Provider’s branded partnerships;
   – 1 x Crystal exclusive dinner set from Beefbar;
   – 3 x Ortigia gift sets (the Promoter’s toiletries provider);
   – 3 x Bottles of Champagne;
   – 1 x Sushi making gift set;
   – 1 x Pickleball set;
   – 5 x £100 shopping vouchers
   – 2 x Gelato makers
   – 2 x Afternoon Tea Hampers.
8. Travel Requirements – The Grand Prize and Runner-Up Prize winners and their selected colleagues must hold a valid passport and any required visas, have travel insurance to cover the trip and must comply with all applicable travel, health and entry requirements relevant to the destination(s) included in the FAM trip.
   Participation in any travel-based prize will be subject to the Prize Provider’s standard booking terms and conditions, which will be provided to winners prior to travel.
   For the avoidance of doubt, such terms apply only to the fulfilment of the prize and not to the operation of the competition itself.
   No payment will be required for the core elements of the prize. Any additional services requested by the winner may be subject to additional charges and the relevant booking conditions.
   Failure to meet the necessary travel requirements may result in the prize being forfeited.
9. Prize Exclusions – Unless expressly stated otherwise, the Grand Prize and Runners-Up Prize include participation in the organised FAM trip programme only.
   The prizes do not include travel to the group departure point, or any required flights or transfers.
   Travel insurance, visas, personal expenses and any other ancillary costs are not included in the prizes unless expressly stated otherwise.
10. Employment Status – The winner must be actively employed as a travel agent in the United Kingdom at the time the prizes are awarded and at the time of travel, where applicable.
    The Promoter reserves the right to request proof of employment and agency affiliation.
    If the winner is no longer employed by a travel agency at the time of travel, the Promoter reserves the right to withdraw the prize and select an alternative winner.
11. Employer Approval – The winners are responsible for obtaining any necessary approval from their employer in order to participate in the FAM trips.
    The Promoter will not be responsible for any inability of the winners to take up the prize due to employment restrictions or lack of employer consent.
    If the winners are unable to travel for this reason, the Promoter reserves the right to award the prize to an alternative eligible entrant.
12. Availability to Travel – Where applicable, the winners must be available to travel on the dates specified for the FAM trips.
    If the winners are unable to travel on the confirmed dates, the Prize Provider reserves the right to withdraw the prizes and select alternative winners.
13. Changes to the Trip – The Prize Provider reserves the right to amend, modify or cancel the FAM trip itineraries where reasonably necessary due to operational requirements or circumstances beyond its reasonable control.
14. Data Protection – Personal data relating to entrants will be processed by the Promoter for the purposes of administering this promotion.
    Entrant contact details may also be shared with the Prize Provider where necessary for providing any prizes and used for trade marketing communications where the Entrant has consented to receive such communications.
    Personal data will be processed by the Prize Provider in accordance with the Prize Provider’s privacy policy, which can be found at https://www.crystalcruises.com/privacy.
15. Publicity – The winners may be asked to participate in reasonable promotional activity relating to the promotion, including the use of their names and agency names, without additional compensation.
16. Responsibility – The Promoter administers the competition. The Prize Provider only supplies prizes and is not liable for administration.
17. General – By entering this promotion, entrants confirm that they have read and agree to be bound by these terms and conditions.
18. Governing Law – These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes arising in connection with the promotion shall be subject to the jurisdiction of the courts of England and Wales.
    The Promoter reserves the right to amend these terms and conditions at any time. The Promoter may also introduce specific rules relating to individual promotions, which will be published where applicable.