The luxury brand’s new guide, AirWaves, enables agents to personalise fly-cruise and stay bookings, by simplifying the process to four steps.
Celebrity Cruises’ guide will simplify the process, where historically, agents have had to rely on multiple systems to pull together a fly-cruise and hotel stay packages for their customers. The new system, says the luxury cruise firm, will simplify the process as well as identify ‘the potential to extend holidays pre and post-cruise by up to 12 nights, by including a selection of suggested flights, hotels and transfer options across nine different destinations around the world’. AirWaves also includes links to online resources, including training videos and help guides to booking advice and online support.
Claire Stirrup, director of sales, Celebrity Cruises UK and Ireland, said: “Our selling guide is designed to show how simple to use AirWaves is, and to highlight the complete flexibility that agents have in planning the ideal itinerary for their customers. We’ve also saved agents yet more time with some recommended hotels.”
The new AirWaves platform, which piloted in July 2017, launched last week. All of Celebrity Cruises’ schedules are pre-loaded onto the booking system to help agents find their customer’s ideal holiday, tailor it to their individual interests and provide clients with all of the pre-travel information they may need.
As part of the booking process, agents can find flights from across 30 regional UK-based and Irish airports, in real-time. They also have access to thousands of four and five-star hotels near ports and in departure cities, ‘making it even more straight-forward to extend their customers’ holiday and fly-cruise holiday’.
Stirrup added: “With all aspects of fly-cruise holidays made through AirWaves ABTA-bonded or ATOL-protected, we’re confident our selling guide will help take the stress out of booking what some agents had previously perceived as the most complicated side of cruising.”
The new guide is available at the end of this month, though agents are already able to use the booking tools.